Contact Us

Phone: Toll Free 1-800-555-9207

Email: Sales@Zmotive.com ( All EMails should expect a response within 24 hours.) (Excluding weekends and holidays)

Methods of Payment

Online:

Visa, MasterCard, Discover, American Express, PayPal and Money Orders

By Phone :

Visa, MasterCard, Discover, American Express, PayPal, Money Orders and Western Union

Shipments Outside the Continental U.S .

For International orders please contact Zmotive at 1-800-555-9207

All payments must be made is U.S. Currency.

Typographical Errors

All prices are subject to change without prior notice. Please note that Zmotive cannot be responsible for typographical or other errors, and reserves the right to cancel any orders resulting from such errors.

Returns and Exchanges

Merchandise can be returned up to 30 days from the shipment date. Merchandise must be returned according to the instructions below. Used or incomplete merchandise cannot be accepted, since we only sell new merchandise. Merchandise may be subject to 30% minimum restocking fee, depending on its condition. All returns are available as in store credit or exchange only. Please keep all boxes, warranties and owner's manuals when you receive them. They are very important in the event merchandise is damaged, becomes defective or needs to be returned. No returns will be accepted on painted, modified, "Custom" or "Special Order" items. Please pre-fit these items before painting. Electrical items are non-returnable.

“Special Order” items are non-cancelable, non-returnable and non-refundable once they are ordered.

Shipping and Handling Charges

All merchandise is shipped via UPS or FedEx ground except those marked as shipping Truck Freight.

Truck Freight - These items are too large for standard ground shipping and are shipped via Common Carrier (semi-truck). All items marked as shipping by truck freight have online shipping rates that reflect shipping to a commercial (business) address. Any shipment to a non-commercial address (residence) will be assessed an additional $50 residential delivery fee.

Shipping Damages

UPS or FedEx shipments - Please notify us at 1-800-555-9207 within 24 hours of receipt so we can initiate the claim process. Once and item is shipped it becomes the responsibility of the carrier. We cannot ship a replacement product on a damaged shipment until the carrier pays the claim.

ruck Freight Shipments – Please open and inspect the merchandise carefully at time if delivery before signing for the shipment. It is the responsibility of the receiver to note any damage at time of delivery. We can only initiate damage claims if the damage was noted at time of delivery. Once and item is shipped it becomes the responsibility of the carrier. We cannot ship a replacement product on a damaged shipment until the carrier pays the claim. Merchandise signed for as “Free and clear” that is later determined to be damaged is the responsibility of the receiver. A concealed damage claim must be filed directly with the freight company.